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Bixolon Printer Warranty

Bixolon Warranty Claim Procedure

Contacting the Bixolon Service Center:

Eligible customers seeking warranty services for Bixolon products covered under the Limited Warranty can contact a regional Bixolon Authorized Service Center (ASC). A list of service centers is available on the Bixolon website or through a Bixolon dealer.

Getting a RMA or Case# from the Service Center:

The ASC will collect product and customer information from the customer to determine that the case is eligible for a warranty repair.  Valid cases will receive a RMA or Case# and customers will receive further directions on shipping  the product into the repair depot. An estimated turnaround time to receive back the repaired unit may be provided at this time.

Shipping the Product to the Service Center:

Customers will use proper packaging as specified in the warranty policy when shipping the product to the ASC. The customer burdens the cost of shipping the product into the ASC while Bixolon covers the cost of ground shipping back to the customer. Any upgrade in shipping level is at a premium to the customer.

Checking on Your Case:

The typical turnaround is 2-5 days repair time plus time in transit. To check the status of a warranty case use the RMA or Case# and contact the ASC the unit was sent to. To escalate a case contact Bixolon directly at 858 764 4580 / support@bixolonusa.com and provide the detail of the case to the Bixolon rep.

 

Bixolon DOA Claim Procedure

Manufacturer Defect DOA Product Returns:

To process DOA returns, contact support@bixolonusa.com or fill out the Technical Support form @ www.bixolonusa.com/support/technical-support .

Upon verification a case number or RMA number is issued to be used to process the return and return instructions provided.

Once the defective printer is received it will be tested and verified DOA and a replacement printer will be shipped back to the customer.

Other:

In cases where the products do not exhibit any problems after conventional depot test methods the customer has the burden to provide methods to reproduce the problem. If the problem is not-reproducible in the depot after all efforts, the customer will be invoiced for the ship back cost of unit and test labor.

BIXOLON America Authorized Service Center

 

http://bixolonusa.com/support/warranty/

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Shipping

How long does shipping typically take?

Generally, orders received by 5:00 PM Eastern Time will ship the same business day. Allow one to five business days for your order to arrive. Shipping times vary depending on your location. For faster service, you can request alternate UPS services when you place your order. Actual shipping and handling charges will be displayed before you submit your order.

 

Do you offer free shipping?

Yes!, based on quantities, please call or email us on pallet load quantities with free shipping!

 

How do I track my order?

You should receive an email invoice the day your order ships. This invoice will include the tracking number for your order.

 

Can my order be shipped collect on my own account?

Yes, during checkout there is an option to use your own UPS collect account.

Returns

Label Guru Offers a 100% Satisfaction Guarantee to our customers. If there is something wrong with our product, we will make good on your order with a proper replacement. If for whatever reason we cannot fix the problem, we will refund your money.

 

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)
Product returns will only be accepted with a valid Returned Material Authorization (RMA) number.  To obtain an RGA number, email customer service at service@labelguru.com

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at service@labelguru.com and the reason for the exchange.  As promised with our 100% Satisfaction Guarantee we will make good on your order.

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